Refund Policy

Last updated: January 6, 2025

Free quotes and consultations

The first conversation and the quote are free, so there is nothing to refund. If we are not the right fit, there is no charge.

Leads

What counts as a valid lead is agreed in writing before work starts. If a delivered lead does not meet that definition, for example because the contact details are invalid, tell us within the period stated in your agreement. We will review it and, if it qualifies, replace it or credit it.

Campaigns and ongoing services

Campaign work and ongoing services are billed as set out in your agreement. You can end them for the next billing period with written notice. We do not refund the current period once work has started, because that time and media spend have already been used.

If something is wrong

If an invoice looks wrong or the work does not match what we agreed, tell us. We will fix it, redo it or refund the affected part, whichever is fair.

How to ask for a refund or credit

Email contact@techsate.co or use the contact page with your invoice number and a short description. We reply by email, and approved refunds go back to the original payment method.

Questions

If anything here is unclear, ask before starting. We are happy to explain how billing works for your project. See also the terms and conditions.